Hello Lisbon provides accommodation in totally furnished and equipped apartments for short and medium stays, in restored buildings, located in the heart of the city and 100% allocated to the business of Serviced Apartments.

The Hello Lisbon brand is owned by Hello, Actividades Turísticas e Hoteleiras, SA, registered in Portugal with VAT Number 510363768 and with a social capital of 50.000 euros.

Who are we?

Your personal data will be processed by Hello, Actividades Turísticas e Hoteleiras, SA, with headquarters at Leap Center, Espaço Amoreiras, Centro Empresarial, Rua D. João V, 24 1.03 S.02, 1250-091 Lisbon, telephone number + (351) 937.771.777, hereinafter referred to as Hello.

Hello is responsible for your personal information (and the controller for the purposes of the General Regulation on Data Protection) that Hello collects from or about you.

How do we use your personal information?

Hello only treats personal data whenever is necessary to comply with legal obligations that apply to us, or such processing operation is necessary for the execution of a contract or pre-contractual procedures associated with it.

We may also handle information if we have a legitimate interest in doing so, provided that in each case our interest is in accordance with applicable law and the rights of the data subject; this may occur, in particular for communication with our clients; recruitment of employees; prevention and detection of fraud or provision of information on the activities and services provided by Hello.

Should none of the other lawful basis are able to support the data processing operation, Hello will only treat the information if we have obtained the consent of the data subject to treat your personal data for specific, explicit and legitimate purposes.

How long is your personal information retained?

Hello will keep your personal information for no more than the time required to fulfil the purposes described in this privacy policy unless a longer retention period is permitted by law.

Information security

The security of your personal information is important to Hello and we have implemented reasonable physical, technical and administrative security standards to protect personal information from loss, misuse, alteration or destruction. Hello protects your personal information against unauthorized access, use or disclosure, using security technologies and procedures, such as encryption and limited access. Only authorized individuals access your personal information, and they receive training about the importance of protecting personal information.

Hello’s service providers and agents are contractually bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose.

Rights regarding personal data

At any time, the data subject may:

Request access to personal information - You have right to access personal information which Hello holds about you.

Request rectification of personal information - You have a right to request Hello to correct your personal information where it is inaccurate or out of date.

Request to be forgotten - You have the right under certain circumstances to have your personal information erased. Your information can only be erased if your data is no longer necessary for the purpose for which it was collected, and Hello have no other legal ground for processing the data.

Request restrict processing - You have the right to restrict the processing of your personal information, but only whereas:

  • its accuracy is contested, to allow Hello to verify its accuracy; or
  • the processing is unlawful, but you do not want it erased; or
  • it is no longer needed for the purposes for which it was collected, but Hello still need it to establish, exercise or defend legal claims; or
  • you have exercised the right to object, and verification of overriding grounds is pending.

Object to processing - You have the right to object the processing of your personal information at any time, but only whereas that processing has Hello’s legitimate interests as its legal basis. If you raise an objection, Hello has an opportunity to demonstrate that has compelling legitimate interests which override your rights and freedoms. 

Data subject may, at any time, exercise their rights or withdrawing consent, through the email address [insert email address] or by letter to the postal address Leap Center, Espaço Amoreiras, Centro Empresarial, Rua D. João V, 24 1.03 S.02, 1250-091 Lisbon.


This website uses cookies. When you visit the website, Hello may install small information on your computer, which are known as "cookies". Cookies are stored by the browser on the hard disk. Cookies help us in many ways. We use cookies to better organize the website or information about our products, and to make that information more tailored to your interests or preferences. Cookies allow us to know who visited which pages and what content, to evaluate the frequency of visits to certain pages, to determine which of the favorite areas of the website and to guide the use of the website more generally. You have the option to prevent cookies from being generated by selecting the corresponding option in your browser (known as the "browser").

June 2018

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