Introduction

These terms and conditions (as amended from time to time) govern the use of this website and the agreement established between the parties (the “Terms”).

These Terms set out the rights and obligations of all users (“you” or the “User”) on the one hand, and of Hello, Actividades Turísticas e Hoteleiras, SA (the “Hotel”) on the other, concerning the goods / services offered through this website or any website for which there is a connection (link), hereafter referred to collectively as “services”. Please read carefully these Terms and our Privacy Policy before pressing the “Process order” key at the bottom of the booking page.

If you do not agree to these Terms or the Privacy Policy in their entirety, you should refrain from making any reservation.

In case of doubt about these Terms or our Privacy Policy, please contact us using our electronic form.

Hello, Actividades Turísticas e Hoteleiras, SA, is registered under No PT-510363768, with offices in Lisbon, at Leap Center - Espaço Amoreiras - Centro Empresarial, Rua D João V, 24 1.03 S.02, 1250-091 Lisboa | Portugal.

Use of this website

These Terms are the only conditions applicable to the use of this website and prevail over any other conditions, save where otherwise previously and expressly agreed by the Hotel, in writing. When you make a reservation, you are confirming that you have read these Terms and accept them without reservations. These Terms are important for both parties, as they are intended to protect your rights, as the Client, as well as our rights as a Hotel, and their purpose is to establish a legally binding agreement between the parties.

You hereby accept that:

  • You may only use this website to make inquiries or reservations that are legitimate.
  • You shall not make reservations of a speculative, false or fraudulent nature. If the Hotel has reasonable grounds to believe that such a booking has been made, it reserves the right to cancel it and inform the competent authorities.
  • You should give the Hotel an e-mail or postal address or any other means of contact that is correct and complete, and you agree that the Hotel may contact you using this data, if it so deems necessary (see Privacy Policy).
  • If you do not provide all the information we need, we may not be able to complete your reservation.
  • When making a reservation through this website, you acknowledge that you are at least 18 years old and are legally competent to enter into agreements.

Service availability

Bookings are made through the management system of Hello, Actividades Turísticas e Hoteleiras, SA, where availability is duly informed.  However, your reservation only becomes effective after being confirmed by us.

Formation of the Agreement

The information contained in these Terms does not constitute an offer to sell, but rather an invitation to do business.  No agreement shall be established between the Hotel and the User prior to the booking being accepted by the Hotel (regardless of whether or not a charge has been debited to the User's account). If the reservation is not accepted after a charge was made to the User's account, the corresponding amount will be fully refunded.

To make a reservation you should follow the online purchase process and press the “Process order” key.  You will receive an email confirming that your reservation was received by the Hotel (the “Reservation Receipt Confirmation”). You should be aware that this does not mean that your booking has been accepted. Any reservation is subject to acceptance, and will always be confirmed by e-mail.

The purchase/sale agreement between Hotel and User (the “Agreement”) shall only be valid once the Booking Confirmation has been sent.

The Agreement shall only relate to reservations indicated in the Booking Confirmation. The hotel does not have the obligation to accept any other bookings meanwhile received, which only become valid once a booking confirmation has been sent to you.

Product availability

Any reservation is subject to availability. The Hotel reserves the right to inform you about any available alternatives, of similar or higher quality and value, which you are free to confirm or not. If you are not interested in the alternative reservation, any sums already paid by you shall be reimbursed to you.

Booking refusal

The Hotel reserves the right to at any time withdraw any offer made in its reservation page. The Hotel shall not be liable to you or any third party for the withdrawal of any offer from this website.

Right to cancel

You may cancel your reservation subject to the conditions provided for each fare in the Booking Confirmation.

Price:

  • Except in cases of obvious error, the price of services shall be that at any time indicated in our website.
  • Although the Hotel will seek to ensure that all prices on the website are accurate, errors may occur.
  • If the Hotel finds that the price of one booking item is wrong, it will inform you as soon as possible, giving you the option of reconfirming the reservation at the correct price or cancelling it.
  • If the Hotel is unable to contact you, the reservation will be deemed as cancelled and you will be refunded the full price of the reservation, if you have already paid it.
  • Prices indicated in this website include VAT.
  • Prices are subject to change at any time but, save as otherwise referred hereinabove, this change will not affect booking for which we have already sent a confirmation.

Payment

  • Payment can be made by credit card.
  • To minimize the possibility of unauthorized access, your credit card details will be encrypted.
  • Authorisation for payment must be given at the time of booking. No charges will be debited to your credit card until your reservation has not been confirmed under the conditions of booking.
  • When you press “CONFIRM” you are confirming that you are the cardholder.
  • The Hotel reserves the right to request authorization to debit your credit card.
  • The debit will be made at the time you are granted access to the Room / Apartment reserved (key, access card or access code) save when the reservation expressly indicates that this is a pre-paid fare.
  • For prepaid fares the debit will be made upon confirmation of booking.

Privacy and security

The hotel uses Rapid SSL and PCI DSS to ensure the security of your payment. Credit cards are subject to validation and authorisation checks by the issuer. If the card issuer does not authorise payment the Hotel shall not be held liable for any delay or failure to make the reservation and it may abstain from entering the agreement with the user.

The client's data and his credit card details are provided in confidence and under secrecy, with the assurance that the details of the clients and of his means of payment shall not be disclosed to third parties other than the entity that will process the authorisation and debit the credit card.

Personal data will be used solely for the purposes of the services requested by the client.

Value added tax

According to the rules and regulations in force, all purchases made through this website are subject to Value Added Tax (VAT).

Municipal taxes not included

Under the Lisbon Municipality regulations, from 1 January 2016 an Overnight Rate of 1€ per night / per guest over 13 years old is due for stays of up to 7 nights per person.

Cancellation policy

The cancellation conditions are as stated for each tariff.

When these state “If cancelled up to n days before date of arrival,” the hour considered will be 0h00 of arrival date. For example, if the reservation indicates arrival on the 5th and the deadline for cancellation is two days prior to arrival, cancellation free of charge must be made until 23:59 of the 2nd. Refunds of any amounts paid shall always be made to the credit card used to make the reservation.

Liability and exclusions

The liability of the Hotel for any booking made through this website is strictly limited to the purchase price.

Intellectual property

You acknowledge and agree that all copyright, or rights to trademarks and other intellectual property rights relating to any material and content supplied as part of this website shall remain at all times vested in the Hotel or its licensors. You are permitted to use this material only as expressly authorized by the Hotel or its licensors. This does not prevent you from using this website to obtain a copy of a booking or the terms of the Agreement.

Written communications

Under the applicable legislation, some of the information or communications sent by the Hotel to the Users must be made in writing. By using this website, you accept that communication between you and the Hotel will be mainly in electronic form. The hotel will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you agree to this means of electronic communication and acknowledge that all agreements, notices, information and other communications that the hotel provides to you electronically satisfy the legal requirement that such communications be in writing.

This provision shall not affect any rights of the user, resulting directly from the law.

Communications

  • All notices given by you to the Hotel must be sent via electronic form or e-mail.
  • The hotel can communicate with the User either by e-mail or using another electronic medium (SMS) to the address provided in the reservation.
  • Any communication shall be deemed as received at the time it is posted in the website, 24 hours after an e-mail was sent. Proof that an-email was sent to the e-mail address provided by the User is sufficient as proof that such e-mail was sent.
  • The Hotel undertakes to reply to the client within a maximum of 48 hours after receipt of a communication.
  • You agree to notify any change in your contacts.

Transfer of rights and obligations

The Agreement between the Hotel and the User is binding on the parties and their respective successors and assignees.

You shall not transfer, assign or encumber its contractual position, or otherwise dispose of the Agreement or of any rights or obligations thereunder, without the prior consent of the Hotel, given in writing.

The Hotel may transfer, assign or encumber its contractual position, subcontract or otherwise dispose of the Agreement or of any rights or obligations thereunder at any time during its duration. However, no transfer, assignment or encumbrance of such position or act of disposal of the agreement, shall have the effect of limiting the legal rights of the User as a consumer or reduce or limit in any way, any guarantee provided by the Hotel to the User, expressly or implicitly.

Events outside the control of the Hotel

The Hotel shall not be liable for failure or delay in performance of any obligation under the Agreement that are due to events outside its reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any event, act or omission beyond the reasonable control of the Hotel and includes in particular (but not exclusively) the following:
a) Strikes, lockouts or other industrial action.
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war.
c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
d) Impossibility to use rail maritime, air, road or other means of public or private transport.
e) Impossibility to use telecommunication networks, whether public or private.
f) Governmental laws, decrees, regulations or restrictions.
g) Any strikes, interruptions or accidents that affect relevant postal or transport services.

The obligation of the Hotel to comply, under any Agreement, shall be suspended for the duration of a Force Majeure Event and will result in an extension of the Agreement of the same length as said duration. The Hotel will make reasonable efforts to end a Force Majeure Event, or to find a solution by which it can fulfil its contractual obligations despite the existence of a Force Majeure Event.

Surrender

If at any time during the duration of the Agreement, the Hotel  fails to insist upon strict performance of any obligation arising to the User under the Agreement or any of these Terms, or to exercise any right or faculty therein to stop non-compliance, this does not constitute a waiver of such rights or faculties and shall not relieve the User from fulfilling his obligations.

Waiver by the Hotel to exercise any right or faculty when faced with a situation of non-performance  by the User shall not mean a waiver of its rights or faculties when faced with a subsequent situation of non-performance.

Waiver by the Hotel of any right under the Agreement or any of these Terms shall only be effective if set out in a written communication sent to the User in the manner prescribed in the Communications clause, where it expressly states its waiver.

Reduction

The declaration by a competent authority of invalidity, illegality or unenforceability of any provision of these Terms and Conditions shall not affect any other provisions, which shall remain in full force.

Entire Agreement

These Terms and any document referred to therein constitute the entire agreement between the parties relating to the formation of an Agreement, and supersede any prior agreement, understanding or arrangement, whether made in writing or verbally.

Both parties acknowledge that when entering into the Agreement, none of them based their respective motivation to do so in a statement, commitment or promise made by the other, or which could be considered implicit in anything said or written in negotiations between the parties prior to their entering the Agreement, save where otherwise stated in these Terms.

Neither party may benefit from the fact that the other made an untrue statement, either verbally or in writing, prior to any Agreement (unless if such statement was made fraudulently) and shall only resort for remedy to the rules on breach of contract provided for in these Terms.

Change of terms and conditions by the Hotel

The hotel has the right to change these Terms and Conditions at any time.

You will be subject to the principles and conditions in force at the time of booking, save if any change thereto or to the Privacy Policy is imposed under the law or by a competent authority (such changes applying to bookings already made).

Applicable laws and place of jurisdiction

Agreements on the purchase and sale of products through this website are governed by Portuguese Law. Any dispute arising out of or relating to these agreements is subject to the non-exclusive jurisdiction of the Portuguese courts. The provisions of this clause do not prevail over any statutory rights of the User as a consumer.

Comments

The Hotel welcomes your comments and opinions. Please send them via our electronic contact form. Any comments (including complaints) can also be sent by e-mail to plmata@hello-lisbon.com.

(This is a free translation from the original in Portuguese. In case of doubt, the Portuguese version will prevail).

Please note, your browser is out of date.
For a good browsing experience we recommend using the latest version of Chrome, Firefox, Safari, Opera or Internet Explorer.